As part of our efforts to support international students in their daily lives, we have prepared an 'International Student Support System.'
For properties where the “International Student Support System” applies, you can sign up for a special plan that differs from the regular rates, such as discounts on the admission fee and the waiver or reduction of monthly management fees.
*This will be applied automatically if you move into the applicable property.
*Only plans with meals are available. Please note that meal-specific contracts cannot be selected.

Although it is possible to specify the contract period, the contract end date is fixed at the 24th of every month for Dormy and the 20th of every month for WID. Additionally, April, May, and September cannot be selected as the contract end months when there are many residents.

It is possible to sign a contract for less than one year, but we may not be able to offer it depending on your move-in timing or the contract period (e.g., in the case of school-designated dormitories).

If you are staying in a dormitory that applies to the International Student Support System: There is no monthly payment. Regardless of the contract period, you will be charged a flat fee.
If you are staying in a dormitory that is not covered by the International Student Support System: The admission fee is calculated based on the contract period. All other charges are paid at a flat rate.

If the contract period is 90 days or more, it is a long-term contract, and if the contract period is less than 90 days, it is a short-term contract.

As this is a student dormitory, you cannot choose your room number.

Based on your application details—such as your school location and gender—we will recommend other dormitories with available rooms.

Please see the following website for information on dormitories that are also available to working adults.
https://www.dormybiz.com/

For monthly usage for individuals, please use the 'Nomadome' service.
https://www.nomadormy.com/

There is no brokerage fee.

Dormitories that have a 'communication equipment fee' listed in the fee section have Wi-Fi installed in each room, and you can use it from the day you move in. Both Wi-Fi and wired LAN connections are available.

This is a wooden bed without a mattress.
It is characterized by high breathability, but if you are concerned about the hard feeling of sleeping, it is recommended to use a cushioned mattress under the futon.
Many customers choose to lease bedding and mattresses because purchasing their own bedding and mattresses requires time and effort to dispose of when returning home.
In particular, if you have a slatted bed, we recommend that you also order a urethane mattress as a set.

Please see below for details.
https://student.ky-trust.co.jp/products/list?category_id=1

Includes 7 items: ① Pillow, ② Skin Comforter, ③ Comforter, ④ Futon for slatted type/Bed pad for mattress type, ⑤ Pillowcase, ⑥ Duvet cover, ⑦ Sheets.
Pillowcases, duvet covers, and sheets can be changed 3 times a month.

Please check the URL below for details.
https://student.ky-trust.co.jp/products/detail/346

This is possible, but if you cancel at the last minute about one week before your move-in date, you may be charged a cancellation fee.
If you cancel after moving into the dormitory, the amount already paid will not be refunded.

This is possible before the contract start date. If the cost changes due to contract changes, we will bill you additionally or adjust the difference.
Please let us know by email at least one week before you move into the dormitory.

After receiving the invoice, please transfer the amount in advance so that it reaches your Japanese bank by the specified date. Transfers can be made from both domestic and overseas banks. Please note that fees incurred at the time of payment, such as remittance fees and foreign exchange fees, will be borne by the customer. It is not possible to pay the initial fee by credit card. After moving in, you can use cashless payment by linking your credit card.

Make sure to notify us in advance when you are late for the payment due date.
If payment has not been made by the due date, we will contact you to confirm the payment date, but if we are still unable to contact you, we will cancel the contract.

The initial fees—such as the admission fee, security deposit, room cleaning fee, building maintenance fee, and administrative fee—must be paid in full at the time of contract.

① Remittance (both overseas and domestic)
② Convenience store payment (cash only)
③ Cashless payment
④ Direct debit (Japanese banks only, advance application required)
*Fees for ①②③ will be borne by the customer.

Can be changed. Please contact the secretariat.

We cannot store your luggage in advance, so please send your luggage so that it will arrive after your move-in date.
Also, please be sure to include your room number and your name when shipping your luggage.

We are sorry we do not arrange transportation service. Please come directly to the dormitory by yourself.

Cancellation is possible before the contract deposit is paid.
Please contact the office for cancellations after payment has been made.

We will hand in your room key at the dormitory manager's office on the move-in date.

Yes, it is possible. Please inform the dormitory manager of the lease item you wish to use and the period of use.

There is a Japanese custom of paying a certain amount of money to the landlord when renting a home, and this is equivalent to key money in general rentals.
Admission fees are non-refundable.

This is the deposit.
Refunds will be made via bank transfer at the end of the second month following the month in which you move out.
If you cancel your contract in the middle of the contract period, you will be charged a penalty equivalent to the deposit, and the deposit cannot be refunded.

Refunds will be made to your designated bank account at the end of the second month after you move out of the dormitory.
After you move out of the dormitory, we will send you a designated form by email, so please provide your bank account details.
If refunding to an overseas account, you will be responsible for the fees.
If there are any remaining fees to be paid, they will be deducted from the deposit, but additional charges will be made for any costs that cannot be offset from the deposit.

This is one month's worth of fees for in-house facilities such as dining, laundry, and public baths, as well as general administrative expenses such as the dormitory manager's wife and cleaning staff.

For the next customer to use the property, we ask that you pay in advance for cleaning and renovation by a professional.
Please note that if excessive dirt or damage to equipment is found upon departure, additional repair costs will be charged or the deposit will be used to cover the repair costs.
Please note that a room cleaning fee will be charged each time you change dormitory or room.

We will charge you a flat fee for the internet equipment (Wi-Fi) installed in your room.
Both Wi-Fi and wired LAN connections are available.
Please note that you will be charged even if you are not using the room for a long period of time, such as when you are temporarily returning to your home country.
Even if you choose to use your own pocket Wi-Fi or other internet service instead of the dormitory’s Wi-Fi, the communication equipment fee will still be charged.
If you experience any issues with internet speed or connection quality, please contact the dormitory manager or the support desk.

Could you explain why? (Only for residents who start staying other than in April.)
Our fiscal year starts in April and ends in the following March. Thus, even if you choose an annual payment, we charge until March, our fiscal year-end, for the residents who start their contract after April.

Meals are Japanese and Western (depending on the dormitory).
Please see the photos of the meals posted on Instagram for your reference:
https://www.instagram.com/dormy_style/?hl=en

Because we prepare our meals all at once, we do not offer special menus for vegans, vegetarians, religions, or allergies.
Please note that you are responsible for making your own decisions regarding eating and drinking.

Meals are served Monday through Saturday.
[Meal service close days] Sundays, National holidays, 5th Saturdays, 6 days Summer holidays, 6 days year-end & New Year's holidays, 7 days fiscal year-end holidays, and Staff-training days.
* Some dormitories have own meal close dates.

For dormitories to which the International Student Support System applies, only meal plans are available, so there is no separate contract for meals. Therefore, it is not possible to switch to a no-meal contract.
If you live in a dormitory where the International Student Support System does not apply, please inform the dormitory director and submit the “Meal Plan Change Request” form.
The change will be applied from the following month after submission.
If you are not sure whether the dormitory you are contracting with is eligible for the International Student Support System, please check the fee column on the property page.
If only the price including meals is displayed, the dormitory is eligible for the International Student Support System.

We will charge the total of the meal fees you have taken in the following month.

If your meal plan includes meals, you will be charged a fixed amount regardless of whether you have eaten the meal or not, and we are unable to refund your payment.

We also ask that customers with meal-inclusive contracts make reservations through 'Domico' at least three business days in advance.

Even if you have a meal-inclusive contract, some people may not eat on certain days, so we ask that you make reservations in advance in order to adjust the amount of ingredients procured and to minimize waste.

For hygiene reasons, we kindly ask you to refrain from taking food from the dining room.

If your contract end date is from January to March, we will send it around October of the previous year.
You can not choose April, May, and September for the contract end month.
If we do not receive your response by the deadline, we will assume that you do not wish to renew your contract, and the move-out process will automatically proceed.
Please note that even if you request a renewal after the automatic process has started, we may not be able to extend your room. Therefore, please be sure to reply within the deadline.

First, please notify the dormitory director, fill out the necessary information in the 'Notification of Moving Out', and submit it to the dormitory director by the month before you move out.
If you leave the dormitory midway without applying more than one month in advance, you will be required to pay a penalty equivalent to one month's dormitory fee.
Please note that if you leave the dormitory early, the initial fee and security deposit already paid cannot be refunded.
An additional charge will be made if any repairs or items are found during the room inspection when you move out.

Please be sure to pay the invoiced fees by the date you move out. If you have unpaid fees, you will not be able to proceed with the move-out procedure.
As soon as you have decided on your move-out date, please notify the dormitory director. Please organize your belongings and clean your room by the day before you move out, and on the day you move out, check the status of your room in the presence of the dormitory manager.
If there are too many items left in the room, additional cleaning fees will be charged, so please do not leave unnecessary items or trash in the room.

This occurs when the contract is canceled during the contract period. The penalty will be applied from the security deposit as the amount equivalent to the security deposit (50,000 yen) will be charged.
If significant dirt or damage to equipment is found when checking the room when you move out, you will be charged a separate repair fee.

It is possible to move dormitory if a room becomes available.
We do not accept waitlists, so please inquire about availability each time.

Visits from same-sex family members and friends are possible with prior application to the dormitory director.
Regarding lodging, with the exception of some dormitories, same-sex family members and friends (up to one person) can stay in your room for a maximum of 2 nights and 3 days.
Please note that additional charges will apply if bedding and meals are required.
In some cases, due to agreements with partner schools, visits and overnight stays by non-residents are prohibited, and some properties allow only same-sex families to stay.
Please be sure to read the explanation when you move into the dormitory.

If you wish to stay overnight, please use the resident app 'Domico' to apply for a sleepover. There is no limit to the number of days you can stay overnight.
If your dormitory does not have the resident app 'Domico' installed, please contact the dormitory manager.
If you will be away from your room for a long period of time, we can issue you several months' worth of invoices in advance to avoid delays in paying your dormitory fees. If you are interested, please contact the office.
Please note that if your payment is delayed for more than two months, we will assume that you are unwilling to pay and will ask you to leave the dormitory.

We charge the fixed rent amount during your contract period regardless of your absence.

All rooms will be private rooms. You cannot share your room with anyone.

None. Common areas are cleaned by professional staff.
Please clean your room by yourself. We have vacuum cleaners available for rental.